Award-winning Software Solutions Since 1999

The Ultimate Utility Customer Engagement Solution

Silverblaze seamlessly connects your customers to your services with our Cloud-hosted Customer Engagement Portal, Mobile App, Smart Meter Analytics, and Smart Forms solutions. Increase financial performance, operational efficiency, and customer engagement.

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Proven Performance, Global Reach

In a rapidly evolving world, the expectations of utility customers are reaching new heights.

With Silverblaze, you have the tools to transform your service into an experience that customers value and trust.

Customers
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End Points
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Partners
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Countries
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United States
Daily Transactions
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The Platform

A Platform That
Benefits Everyone

Our customer engagement solution makes it easy for your customers to manage their utility accounts, chart usage data, and pay their bills directly from their smartphones or tablets. It's convenient for them, and it's valuable for you because it can help:

Reduce call volume

Self-service tools answer the questions that would otherwise reach your call center.

Shorten revenue cycle

Frictionless e-billing and payment options get you paid faster.

Engage customers

Meet customers where they are — web, mobile, alerts, and notifications.

Increase customer satisfaction

Convenience and visibility turn routine transactions into positive experiences.

Influence customer behavior

Usage data and insights nudge customers toward smarter consumption.

Drive conservation and efficiency

Give customers the visibility they need to conserve — and see the impact.

Our Clients & Partners

Trusted by utilities across North America and the Caribbean

CPS Energy
Idaho Power
Ameren
City of Provo
Anaheim Public Utilities
City of Mesa
City of Atlanta Department of Watershed Management
Western Municipal Water District
Eastern Municipal Water District
Fortis TCI
BELCO
Arlington
The Product

The Silverblaze Utility
Customer Portal

My Account

Your customers can access the information they need when it's most convenient for them. As a completely customizable self-service web portal solution, the Silverblaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

  • Billing & Payment
  • Conservation & Demand
  • Customer Usage & Analytics
  • Notifications & Alerts
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Silverblaze MyAccount dashboard showing account details, electricity alerts, current bill, and recent usage
MyAccount Dashboard · Actual Product

Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with Silverblaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

  • Workflows & Approvals
  • Customer Service
  • Finance & Billing
  • Engineering & Operations
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Add-ons

Comprehensive and feature-rich add-ons for the Silverblaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

  • Smart Meter
  • Commercial & Industrial Demand
  • Outage Integration
  • Telecom
  • Personalized Video
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Engage + Advise + Empower

We Help Utilities Engage, Advise, & Empower Customers to Drive Efficiency and Savings

This provides convenience for key tasks, and serves to educate and inform our electric and water customers — all of which is very important to us.
Karen LarsenDirector of Customer Service, Provo
Their frequent and collaborative efforts resulted in a secure mobile app that empowers our customers with near real-time data and expanded self-service options, enabling them to make informed energy decisions effortlessly and perform time-saving actions at their fingertips.
Steve ChiuChief Utility Technology Officer for Alameda Municipal Power
How It Works

Get Started In 3 Easy Steps

01

View Demo

See firsthand the comprehensive features and attractive, easy-to-use design.

02

Get Custom Quote

Talk to our team and find out how much your investment will be.

03

Maximize Customer Engagement

Give customers the visibility and options they need to manage their consumption.

Since 1999

Seamlessly Connect Your Customers To Your Services

The way people interact with the world around them has changed, and that includes the way your customers interact with you as a utility company. They want a quick, easy way to connect with your services. Are you providing it? Silverblaze has the resources your utility needs to transition to digital customer engagement.

Electric Water & Sewer Natural Gas Multi-Service Providers
Learn More →
The Silverblaze customer portal on a laptop and the mobile app in a customer's hand
1999Award-winning software solutions ever since

Award-winning Software Solutions Since 1999

When you don't have the right customer engagement platform, everyone feels frustrated and disconnected. We believe you deserve the tools you need to improve financial performance, operational efficiency, and customer engagement. We understand how difficult it can be to get customers to engage, which is why we've been offering utility providers like you award-winning software solutions since 1999.

As part of the Harris Family, Silverblaze works synergistically with the Harris Utilities portfolio of solutions, allowing utilities to deliver the future of self-service, touchless and omnichannel experiences to millions of customers and citizens they serve.

Ready to transform your customer engagement?

Getting started with our platform is simple. First, view a demo to see how it works. Then, get a custom quote. And finally, put it to use, so you can maximize customer engagement and see a real impact.